Social Media Policy

 

Robot Consulting Co., Ltd. (hereinafter referred to as “Robot Consulting”) establishes and complies with the Robot Consulting Social Media Policy (hereinafter referred to as the “Policy”) regarding the operation of official social media accounts and the participation of Robot Consulting officers and employees in social media.

 

Purpose of Participation in Social Media

Robot Consulting aims to become a company that is appreciated by its customers over the long term by sharing information about Robot Consulting through social media and engaging in dialogue with customers. Specifically, Robot Consulting participates in social media for the following four purposes:

• To listen to customers’ opinions and feedback regarding Robot Consulting to gain a direct and deeper understanding of what products and services customers truly want.
• To make Robot Consulting’s products and services known to a wider audience.
• To convey the passion and commitment of Robot Consulting’s employees behind its products and services to a wider audience.
• To enhance customer satisfaction, as well as to cultivate trust in Robot Consulting and its brand value, through sincere dialogue with customers.

Basic Principles for Participation in Social Media

Robot Consulting understands that social media is a place for communication based on personal connections, is publicly accessible to the world at large, and that information once posted cannot be completely withdrawn. With this understanding, Robot Consulting participates in dialogue with moderation and sound judgment.

1.        Regardless of organizational affiliation or employment status, Robot Consulting employees must comply not only with national and regional laws and regulations, but also with internal rules such as the “Rules of Employment,” which serve as the company’s code of conduct.

2.        Robot Consulting listens attentively to the voices of customers and actively provides information so that participating customers can have a meaningful and beneficial experience.

3.        Care is taken with both the content and manner of communication to avoid disseminating incorrect information or causing misunderstandings among customers.

4.        If incorrect information is posted or expressions that may cause misunderstanding are used, Robot Consulting will promptly issue an apology and correction.

5.        Robot Consulting will not misrepresent identity and will engage in information sharing and dialogue as a responsible and conscientious participant.

6.        Robot Consulting will comply with the rules established by third-party social media platforms and respect the culture and etiquette of each platform in which it participates.

7.        Robot Consulting respects the intellectual property rights, privacy rights, and other legal rights of third parties and takes care not to damage their reputation.

Expectations for Robot Consulting Employees

Robot Consulting has established guidelines for officers and all employees regarding participation in social media. Not only those responsible for operating official Robot Consulting accounts, but also officers and all employees who participate in social media in a personal capacity, are required to understand these guidelines and engage in dialogue on social media with appropriate judgment and restraint consistent with Robot Consulting’s guidelines. No employee’s personal account represents or reflects Robot Consulting’s view, position or stance.

Disclaimer

1.        Robot Consulting assumes no responsibility whatsoever for content posted by users of social media.

2.        Robot Consulting does not guarantee the accuracy, completeness, or usefulness of information disseminated by Robot Consulting or its employees, and suggests that users refer to Robot Consulting’s press releases made on its website.

3.        Robot Consulting does not respond to all user posts, comments, or direct messages.

4.        Robot Consulting assumes no responsibility for any damages arising from disputes between users or between users and third parties.

5.        Users who post text, software, music, audio, photographs, graphics, videos, page layouts, designs, or any other content to official accounts must do so only after confirming that such content is protected by applicable copyrights, trademarks, service marks, patents, or other proprietary rights and laws.

6.        Robot Consulting shall bear no responsibility for any damages arising from the use of official accounts or from the inability to use them for any reason. Additionally, Robot Consulting cannot respond to inquiries regarding the system operation status of each social media platform, technical questions, or questions related to software functions or usage of the social media platform.

7.        The operation of official accounts may be terminated or deleted without prior notice.

Content Subject to Deletion

Please refrain from posting content on official accounts that falls under any of the following categories. Robot Consulting may, as necessary, delete such content (including comments, photos, videos, links, and other content), report it to the relevant platform operator, and unfollow or block the user who posted it.

• Posts or URLs intended for commercial purposes for oneself or third parties
• Defamatory content or content that violates public order and morals
• Content that infringes on the rights of others (copyrights, trademarks, portrait rights, etc.)
• Expressions that may cause discomfort to other users (including obscene, violent, cruel, or discriminatory expressions)
• Actions that disrupt smooth operation or cause inconvenience to others
• Personal experiences, impressions, or unsubstantiated rumors that may mislead the general public
• Content related to religion or ideology
• Private information (such as one’s own or others’ email addresses, phone numbers, or addresses)
  If such personal information is posted, Robot Consulting will promptly delete it.
• Posts using another person’s name or handle, including impersonation
• Mentions of other companies’ names, other companies’ product names, or comparative expressions involving other companies
• Advertising, affiliate promotions, or solicitations
• Posting or transmitting harmful computer programs or similar content
• Content that conflicts with the concept of responsible alcohol consumption
• Use of official accounts by minors, including posting or commenting
• Photos, comments, or videos depicting minors consuming alcohol
• Content unrelated to the subject matter of the official account
• Content deemed to violate the terms of use of each social media platform
• Any other statements or works deemed inappropriate by the administrator in the operation of official accounts

This Policy and related guidelines may be changed without prior notice.

 

Established: January 30, 2026