Chapter 1: General Provisions

Article 1 (Application of Terms)

These Terms apply to all cases in which users use the Service operated by the Company on the Internet.

Applicants and users of the Service are deemed to have agreed to the content of these Terms at the moment the Company approves their use.

Article 2 (Notifications to Users)

Unless otherwise specified, notifications from the Company to users shall be made by methods the Company deems appropriate, such as sending emails, delivering written documents, or posting on the Company’s website.

In accordance with the preceding paragraph, if the Company notifies users by email or by posting on its website, such notification shall take effect from the time the email is sent or the posting is made.

Article 3 (Amendment of Terms)

Any provision of these Terms may be amended due to revisions of related laws and regulations, changes in social conditions, changes in industry practices or customary business practices of the Service, the Company’s circumstances, or other reasons necessitating modification of the provisions. The content of the amended Terms and the effective date shall be posted on the Company’s website, and the amended Terms shall apply from the effective date specified.

Chapter 2: Users

Article 4 (Definition of Users)

In these Terms, “users” refers to any person who meets any of the following:

A person who applies to use the Service and whose application is approved by the Company.

A person whose use of the Service is approved by the Company through a separately prescribed method.

Article 5 (Approval or Disapproval of Use)

The Company will accept applications for use through a separately prescribed method and approve use after the necessary screening and procedures.

The Company may refuse to approve an applicant if any of the following apply:

The applicant does not actually exist.

The applicant is already a user.

The application contains false statements, errors, or omissions.

The applicant has previously violated these Terms.

The applicant is a minor, adult ward, person under curatorship, or person under assistance, and the application was not made by a legal guardian, or consent from the legal guardian, curator, or assistant was not obtained at the time of application.

Any other case in which the Company deems the applicant inappropriate.

Article 6 (Notification of Changes)

Users must promptly notify the Company of any changes to the information submitted to the Company, using the method prescribed by the Company.

The Company shall not bear any responsibility for any disadvantage suffered by the user due to failure to provide such notification.

As a general rule, items that do not normally require changes, such as date of birth or corporate name, cannot be changed except with the Company’s approval.

Chapter 3: Services and Fees

Article 7 (Provided Services)

The Company provides users with various learning courses and related services via the Internet or other means.

Article 8 (Usage Fees)

Users shall pay the usage fees for the Service as separately determined by the Company.

Usage fees must be paid in full, either as a lump-sum prepayment or in monthly installments. However, if the user is a corporation, the Company will issue an invoice, and the user shall pay by the date separately specified. All bank transfer fees and other costs necessary for payment shall be borne by the user.

The Company may revise the usage fees as deemed necessary. If fees are to be increased, the Company shall notify users of the change, the new fees, and the effective date in advance through the Company’s website or other appropriate means. Additionally, the Company may, at its discretion, provide a transition period allowing existing users to continue paying the old fees.

Even in cases of suspension or termination of use by the Company under Article 10 (Suspension or Termination by the Company) or Article 11 (Cancellation), the Company will not calculate usage fees on a pro-rata basis or provide refunds. Users are required to pay the full usage fees for the contract period to the Company regardless of the termination or cancellation date.

The Company will not return any usage fees paid by users under any circumstances.

Article 9 (Specified Payment Methods)

When applying for the Service, users shall pay the usage fees by one of the methods specified by the Company (bank transfer or credit card payment).

For bank transfers, the transfer fees shall be borne by the user.

For credit card payments, users shall provide the necessary information to the credit card issuer for payment processing.

The Company adopts a system in which credit card information is sent directly to the payment processor; the Company does not receive or retain any credit card information itself.

Article 10 (Grant of Service Use)

The Company grants users permission to use the Service for a specified period by issuing an ID and password. Users may use the Service only during the designated period and under the conditions set forth in these Terms.

The Company will notify users of their ID and password issuance, the usage period, and the grant of Service usage via email or by any method the Company deems appropriate.

If necessary, the Company may require users to present documents or other materials to verify their identity.

Article 11 (Cancellation)

Users may cancel their Service contract and delete their registration by notifying the Company through the method prescribed by the Company.

The handling of personal information after cancellation shall be in accordance with Article 28 (Handling of Personal Information).

If a user has any outstanding obligations to the Company at the time of cancellation, the user shall immediately lose any benefit of term and must promptly fulfill all obligations owed to the Company.

Article 12 (End of Service Use)

The Company will terminate the Service for a user once the notified usage period has expired.

Article 13 (Suspension of ID and Password)

Even after approval of an application, if a user approved by the Company violates any provision of these Terms, the Company may cancel the approval of use and suspend the issued ID and password by notifying the user.

Article 14 (Advertisements, etc.)

The Company may display advertisements provided by the Company or third parties on the Service site. The content of advertisements is the responsibility of the advertiser, and the Company makes no guarantees regarding accuracy and assumes no liability whatsoever.

The Company may conduct surveys or questionnaires for users on the Service site. The handling of survey results shall be governed by the provisions of Articles 27 and 28.

Chapter 4: Obligations of Users

Article 15 (Responsibility for Managing ID and Password)

Users shall use their ID and password solely for themselves and bear full responsibility for their use and management.

The Company shall not be liable for any damages incurred by a user due to the use of the user’s ID or password by a third party, regardless of whether the user was negligent or acted intentionally.

If a user forgets their password or becomes aware that their ID or password has been stolen or used by a third party, the user must immediately notify the Company and follow the Company’s instructions.

Any use of the Service with a user’s ID and password shall be deemed to have been performed by that user, and the user shall be responsible for all usage fees and other obligations.

Article 16 (Preparation of Equipment, etc.)

Users shall prepare all necessary communication devices, software, and other equipment required to use the Service and ensure that the Service is in a usable state.

Users shall connect to the Service via the Internet at their own responsibility and expense.

Any downloads of teaching materials, plugins, or other software shall be carried out at the user’s responsibility, and any damages resulting therefrom shall be borne by the user.

Article 17 (Principle of Personal Responsibility)

Users are fully responsible for all actions taken using their ID and password and the results of such actions, regardless of whether they personally performed the actions.

If any inquiries, complaints, or claims from third parties arise in connection with the use of the Service, users shall handle and resolve them at their own responsibility and expense.

If users have requests, questions, or complaints regarding the actions of third parties, they shall directly notify the relevant third party, and handle and resolve any resulting matters at their own responsibility and expense.

If the use of the Service causes damage to the Company or any third party, users shall compensate for such damage at their own responsibility and expense.

Article 18 (Other Prohibited Actions)

Users shall not engage in any of the following actions on the Service:

Unauthorized use of ID and password.

Using or distributing harmful programs such as computer viruses through or in connection with the Service.

Modifying all or part of the content, or creating derivative works based on the content.

Infringing or potentially infringing the Company’s intellectual property rights, including trademark rights.

Reproducing, selling, publishing, or otherwise using data, information, text, software, etc., obtained through the Service beyond the scope of personal use permitted under the Copyright Act (Act No. 48 of 1970).

Infringing or potentially infringing the property, privacy, or portrait rights of third parties.

Discriminating against, defaming, or damaging the honor or credibility of third parties.

Engaging in criminal acts, acts leading to criminal activity, or acts with a risk of such activity.

Any acts that violate laws, these Terms, or public order and morals; interfere with the operation of the Service; damage the Company’s reputation or property; or otherwise disadvantage the Company.

Encouraging or assisting any of the prohibited acts listed above.

Any other acts the Company deems inappropriate.

Article 19 (Suspension and Revocation of User Eligibility)

If a user engages in any of the actions listed in the preceding Article, the Company may immediately suspend the user’s eligibility or revoke it for the future without prior notice.

The Company shall not be liable for any damages resulting from the user being unable to use the Service due to such measures.

Chapter 5: Service Conditions, Changes, Suspension, and Termination

Article 20 (Service Conditions)

In operating the Service, the Company may monitor its use and, if deemed necessary, restrict access to the Service at its own discretion.

The Company may, at its discretion, delete any posts or content on bulletin boards or similar areas of the Service that it deems inappropriate.

Article 21 (Changes to Service Content, etc.)

The Company may change the content or name of the Service without prior notice to users.

Article 22 (Temporary Suspension of Service)

The Company may temporarily suspend the Service without prior notice to users in any of the following cases:

When performing regular or emergency maintenance on the equipment for the Service.

When the Service cannot be provided due to fire, power outage, or similar events.

When the Service cannot be provided due to natural disasters such as earthquakes, volcanic eruptions, floods, or tsunamis.

When the Service cannot be provided due to war, unrest, riots, disturbances, labor disputes, or similar events.

When the Company otherwise determines that a temporary suspension of the Service is necessary for operational or technical reasons.

Article 23 (Discontinuation of Service Provision)

The Company may discontinue all or part of the Service after providing prior notice. However, in urgent or unavoidable situations, prior notice may not be provided.

The Company shall not be liable for any damages suffered by users or third parties arising from delays, suspensions, or interruptions of the Service under the preceding Article or for any other reason.

Chapter 6: Damages and Liability

Article 24 (Scope of Liability for Damages)

If the Company fails to fulfill its obligations under these Terms due to reasons attributable to the Company, it shall be liable to compensate users only for direct and actual damages resulting from such non-performance, up to an amount equivalent to the usage fees of the Service that directly caused the damage. However, the Company shall not be liable for damages arising from reasons beyond its control, for damages resulting from special circumstances regardless of foreseeability, or for lost profits.

Article 25 (Disclaimer)

Except as provided in the preceding Article, the Company shall not be liable for any damages incurred by users in connection with the use of the Service, regardless of whether the cause of liability is based on breach of contract, tort, or any other legal grounds.

Chapter 7: Protection of Personal Information

Article 26 (Definition of Personal Information)

For the purposes of these Terms, the Company treats the following information as personal information:

Registration information necessary for using the Service, including the names, corporate affiliations, departments, positions, email addresses, etc., of users and their representatives (for corporate users, the representative responsible for managing IDs, passwords, course history, and course performance).

IDs and passwords issued by the Company to users.

Information related to statements, questions, answers to quizzes, survey responses, and other activities performed by users during the course.

Information recorded during the course, including login and logout data, learning progress, and learning performance.

Information related to inquiries made by users to the Company during the course, or responses and actions taken, via email, phone, fax, or other means.

Registration information necessary for invoice issuance, including the names, corporate affiliations, departments, positions, and email addresses of invoice recipients.

Article 27 (Purpose of Using Personal Information)

The Company shall use personal information solely for the smooth provision of the Service, management of users, billing of usage fees, research and development of new services, and surveys, studies, and planning aimed at improving the Service. Personal information shall not be used for any other purposes.

Article 28 (Handling of Personal Information)

The Company shall manage personal information obtained through the Service in accordance with its Privacy Policy (https://service.robotconsulting.net/privacy-policy/).

The Company shall take reasonable measures to protect personal information from unauthorized use, access, disclosure, alteration, or destruction, and shall appropriately use access controls and other methods to ensure security.

The Company shall take reasonable measures to prevent the expansion and to address any incidents related to personal information. If an incident occurs due to reasons attributable to the Company, the Company shall be liable. However, the Company shall not be responsible for damages arising from reasons beyond its control, damages due to special circumstances regardless of foreseeability, or lost profits.

Article 29 (Disclosure to Third Parties)

Except when prior consent is obtained from users or when disclosure is required by law, the Company shall not disclose personal information to third parties.

Notwithstanding the preceding paragraph, users agree that the Company may outsource part of the Service operations to third parties (hereinafter referred to as “Contractors”). The Company may disclose personal information listed in Article 26 to such Contractors in writing or electronically, provided that the same obligations regarding personal information protection set forth in this chapter are imposed on the Contractors.

Chapter 8: Miscellaneous Provisions

Article 30 (Confidentiality Obligations)

Users and the Company shall not disclose to any third party any proprietary technical, sales, or other business secrets of the other party disclosed in connection with the use of the Service, both during the period of Service use and after the termination of Service use, without written consent from the other party.

Notwithstanding the preceding paragraph, users and the Company may disclose confidential information to the extent necessary if required by a court decision, order or instruction from an administrative agency, or as provided by applicable laws and regulations.

The following information is excluded from the definition of confidential information, notwithstanding paragraph 1:

Information that is already publicly known at the time of disclosure, or becomes publicly known thereafter without fault of the receiving party.

Information already possessed by the receiving party at the time of disclosure from the other party.

Information lawfully obtained from a third party without an obligation of confidentiality.

Information developed after disclosure from the other party that does not rely on the disclosed information.

Article 31 (Intellectual Property Rights)

All copyrights (including the rights provided under Articles 27 and 28 of the Copyright Act), moral rights of authors, and intellectual property rights such as know-how contained in any works provided by the Company to users in connection with the use of the Service belong to the Company or its suppliers. Users may use such works only for the purpose of using the Service in accordance with these Terms.

Article 32 (Prohibited Acts)

Users may not perform the following actions regarding all or part of the Service:

Reproduction

Transfer to a third party or creation of security rights

Granting reuse rights to third parties

Analysis (disassembly), adaptation (decompilation), or other forms of reverse engineering

Modification, deletion, or other alteration

Removal or alteration of copyrights, trademarks, or other notices displayed by the Company or its suppliers

Article 33 (Prohibition on Transfer of Rights and Obligations)

Users may not transfer, assign, or delegate any rights or obligations under these Terms to any third party.

Article 34 (Consultation and Negotiation)

In the event of a dispute between users and the Company related to the Service, both parties shall consult with each other in good faith.

Article 35 (Governing Law and Jurisdiction)

These Terms and the Service contract shall be governed by Japanese law.

Any disputes arising from or related to these Terms or the Service contract shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

Revision History

Enacted: September 10, 2023